FiddlePiddle is dedicated to providing a safe and trustworthy marketplace so that both buyers and sellers can conduct transactions with confidence.

The following outlines the FiddlePiddle Protection that is guaranteed to all buyers and sellers:

Buyer Protection

• Shipping Guarantee: Buyers have the option to request a refund if the tracking shows the order never shipped after 7 days. If the tracking shows the order shipped but did not arrive at its destination, FiddlePiddle will arbitrate the refund from the seller.
• Order Satisfaction: FiddlePiddle requires sellers to issue refunds if the item received is not as described. If the seller is unwilling to issue a refund, FiddlePiddle will mediate the dispute in order to provide an acceptable resolution.
• Dispute Mediation: FiddlePiddle mediates disputes if the buyer feels that the items are not as described and the buyer and seller are not able to agree upon a solution.
• Fraud Protection: FiddlePiddle closely monitors sellers who fail to ship and/or ship items not as described.

What happens when I make a purchase on FiddlePiddle?

• A customer visits FiddlePiddle.com and places an order.
• The customer pays the seller via Stripe.
• FiddlePiddle tells the seller about the sale.
• The seller confirms the payment Stripe.
• The seller ships directly to the buyer via USPS, UPS, FedEx, or another qualified carrier.

Who do I pay when I make a purchase on FiddlePiddle?

• You pay the seller directly via Stripe.
• The seller is an individual/business that is not associated with FiddlePiddle.
• You can see your orders on the account page dashboard.

And what about shipping?

• The seller ships directly to you via USPS, UPS, FedEx, or another qualified carrier. FiddlePiddle does not keep any inventory, nor do we facilitate the shipping of items.
• FiddlePiddle is not involved in the actual transaction of money and goods between buyers and sellers, and does not transfer legal ownership of items from the sellers to buyers. As a result,
• FiddlePiddle has no control over the items advertised, or the ability of sellers to sell items, or the ability of buyers to pay for items.

Often times, you can view the shipping method directly under purchased items on the account dashboard page. Otherwise, contact the seller directly via email for this information if they have not already added tracking information to the order.

What do I do if I have a problem with my transaction?

1. Contact the seller

• If your item hasn't arrived or isn't as described, first try to contact the seller. Just go to your "Account > My Purchases" page and locate the transaction. Use the "Send them a message" icon on the same row as the purchase to contact the seller directly.
• Most sellers are happy to resolve any issues you may have, so give them a chance to make it right for you.
• Please note that payment disputes are time sensitive. For current deadlines please contact the payment processor, Stripe or your bank, directly. Failure to do so could result in your claim being rejected.

2. Report the seller to FiddlePiddle

• You can open a dispute if the order after 14 days from your order date, or the day after the estimated delivery date, whichever is sooner. Cases for items that arrive significantly not as described can be opened as soon as you receive the shipment. You can contact us at [email protected].
• Should an issue arise during the course of a transaction, FiddlePiddle encourages the buyer and seller to work out a resolution that is satisfactory to both parties. FiddlePiddle is invested in making sure that we remove any sellers from our marketplace who are not performing up to your and our expectations. Thank you in advance for bringing such sellers to our attention so we can make FiddlePiddle better for all.

3. File a dispute with the payment processor

• In order to get your money back, you will have to file a dispute with Stripe.com.

4. How can I get my money back?

• First, you will need to identify the payment company you used to make the purchase. Currently, FiddlePiddle uses Stripe.
• For checkout with Stripe, contact your debit or credit card provider directly to file a dispute on the purchase.
• If your transaction falls outside of the payment processor's buyer protection policy, you may still be eligible to file a dispute and possibly get a refund via the credit card company or bank you used to pay for the transaction.
• Please contact your credit card company or the bank that was used in the transaction to find out if you are eligible.

Seller Protection

• Shipping Guarantee: The tracking number will need to show that the order was shipped (i.e. scanned by the post office) and that it was not delivered to its destination. If the tracking shows the item arrived at its destination, then the buyer is responsible. The seller will be responsible for contacting USPS (or other carrier they have used) in order to receive a refund.
• Dispute Mediation: FiddlePiddle mediates disputes if the buyer feels that the items are not as described and the buyer and seller are not able to agree upon a solution.
• Fraud Protection: FiddlePiddle closely tracks buyers who file multiple disputes in order to protect sellers from buyers who may attempt to file false claims in order to receive refunds.